Policy
Hayden-McNeil accepts returns of up to 10% of quantities in sellable condition of each title purchased within 12 months of an invoice date.
Permission
Permission to return must be authorized in advance by Hayden-McNeil, by fax at 888-806-7220 or mail at 14903 Pilot Drive, Plymouth, MI 48170. Return Authorizations are valid for 90 days, afterwards a request for Re-Authorization must be submitted.
Labeling Instructions
Return Authorization numbers must be written on the outside of each box received by our warehouse. Boxes with no authorization number will be refused at the door, or sent back at the customer's expense. Returns that require more than one box must also be labeled with a box number (example: 1 of 5, 2 of 5, etc.).
Paperwork Requirements
Each return must contain a packing list and a copy of the original return authorization. Failure to provide these documents will result in an unacceptable return that will be sent back at the customer's expense.
Acceptable Returns
Credit will be issued for up to the authorized quantities upon receipt of the product in sellable condition. Sellable condition means:
- No stickers or sticker residue
- Packed correctly (see our shipping guidelines below)
- Covers are not bent, torn, or scratched
Customers that do not follow our instructions will have their returns sent back to them at the customer's expense. Common reasons returns get sent back:
- Required information not on outside of box
- Improper packaging materials/box
- Books are not sellable as new
- Invoice is over 12 months old
- Sent more than approved quantity
Obsolete Titles
If a title is obsolete, the customer will receive only credit for only 10% of titles. Any quantities over that amount will not be credited and will not be returned to the customer.
Shipping Guidelines
Use strong, undamaged corrugated cartons (275 lb test cartons are best). Avoid re-using shipping boxes. Pack securely and tightly using appropriate packing materials (do not use shredded newspaper or packing peanuts). Limit cartons to 45 lbs.
If the cartons are not packed properly, and items are damaged as a result, credit will not be given, and we will discard or return to the customer at customer's expense.
Due to the large volume of returns that we receive, please note that we will no longer give partial credit. If some of a return is unacceptable, we will send the entire return back at the customer's expense.
Questions?
Contact our customer service team at 734-455-7900 or send your inquiry by email.
