Hayden-McNeil Returns Policy as of 5/23/2015
Please review your invoice to determine which return policy applies to the titles you purchase.
|Time Frame||Within 12 months of invoice date and 90 days of Authorization date|
|Quantity||Variable – See Return Policies below|
|Authorization||Required: Fax (888-806-7220), email (firstname.lastname@example.org), or mail (14903 Pilot Dr, Plymouth, MI, 48170) Return Request for authorization|
|Box Labeling||Return Authorization Number and box number (1 of 2, 2 of 2), must be written on outside of boxes|
|Paperwork Requirements||Packing list and Return Authorization|
|Unacceptable Returns||Unacceptable returns may be refused or sent back at customer's expense|
|Shipping||Strong boxes (275 lb test), no packing peanuts or shredded paper|
- No stickers or sticker residue
- New unused items
- Packed correctly (see our shipping guidelines below)
- Covers are not bent, torn, or scratched
- Shrink wrap is still intact for packaged titles
Customers that do not follow our instructions will have their returns sent back to them at the customer's expense. Common reasons returns get sent back:
- Books are sent without authorization
- Returned quantity exceeds authorized amount
- Required information not on outside of box
- Improper packaging materials/box
- Books are not sellable as new
- Item has been obsolete for over one year
If a customer returns an obsolete title without proper authorization, the return may be refused, and the product returned to the customer at the customer’s expense.
All returns based on class cancellations must submit a return request within two weeks from the start of the school term. These items must be received by Hayden-McNeil within 30 days of authorization date.
No copies of used books will be accepted for return. Only books in new, sellable condition – the same as originally shipped to the customer – will be credited. Any used books will be returned to the customer regardless of authorization status.
Use strong, undamaged corrugated cartons (275lb test cartons are best). Avoid re-using shipping boxes. Pack securely and tightly using appropriate packing materials (do not use shredded newspaper or packing peanuts). Limit cartons to 45 lbs.
If the cartons are not packed properly, and items are damaged as a result, credit may not be given and we will discard or return product to the customer at the customer’s expense.
Due to the large volume of returns we will not give partial credit. If some of a return is unacceptable, we will send the entire return back at customer’s expense.
All credits and refunds must be applied within one year of Credit Memo issue date. Unapplied Credit Memos will become void after one year. Requests for a refund check must be made in writing via email: email@example.com or fax: 888-806-7220 (addressed to ATTN: Accounting).
Credit Memo Discrepancies:
If quantities of returned titles received do not match quantities stated on your Charge Back paperwork, you will receive a Charge Back Discrepancy Notice via email, fax, or mail. All disputes to the validity of the Discrepancy Notice must be made within 30 days of dated notice. All disputes made after 30 days have expired will not be reviewed.
All shipping claims concerning damaged and shorted shipments must be made within 30 days of shipment receipt. Claim may be denied if shipment has not been signed as “damaged” or “short” at time of receipt with shipping carrier (UPS, FedEx, freight carrier). Defective products must be reported within three months of shipment receipt. Claims can be submitted via phone: 888-462-6651, fax: 888-806-7220, or email: firstname.lastname@example.org by an authorized store employee.
Claims should include invoice number, claim description, applicable shipping documents such as Bill of Lading or Proof of Delivery with notation of any shortages or damages, and preferred resolution (credit or replacement). Hayden-McNeil reserves the right to reject incomplete or late claims.
Please note: Customer accounts with excessive claims activity may be required to supply extra documentation in order to receive credit or replacements.
If you have any questions regarding any of our return policies, please contact us at 888-462-6651.